Shipping policy

Shipping Policy

Effective Date: 15 February 2025

1. Order Processing Time

  • Business Clients: Place orders 3-5 days in advance to ensure timely delivery.

  • General Customers: Orders are processed within 1-2 business days.

2. Delivery Schedule and Zones

  • South East England: Deliveries every Wednesday, including Kent.

  • Beyond South East England: Trusted third-party couriers manage deliveries outside this region.

3. Delivery Zones

  • Primary Zone: South East region.

  • Extended Zone: Third-party partners handle deliveries beyond this area. Contact us if uncertain about coverage.

4. Minimum Order Requirement

  • Wholesale Customers: Minimum order value of £150.

5. Shipping Costs

  • South East England: Charges based on order size and distance, provided at order placement.

  • Beyond South East England: Costs determined by third-party couriers, communicated at ordering.

6. Receipt of Delivery

  • Inspection: Customers must inspect goods upon delivery. Any discrepancies, damages, or shortages should be noted immediately.

  • Acceptance: Signing the delivery note confirms goods were received in satisfactory condition.